Refund policy

Unused credits, used credits and service failures: what is refunded and how to ask.

Unused credits

You can request a refund of a whole pack within 14 days of purchase if you have not spent any credit from that pack, unless you ticked the waiver of the right of withdrawal at checkout (credits are digital content delivered immediately). Refunds are processed by Stripe and the pack's credits are removed from your balance.

Used credits

Credits already spent on sends, chat or script are not refunded.

Service failure

If a send fails, the hold goes back to your balance on its own. If you do not receive a cut, you are not charged. If you think you were charged by mistake, write to us with the job identifier (you can see it in “My account” → Sends).

How to ask

Email TODO@example.com with the order identifier (it is on the Stripe invoice and in “My account” → Purchases). We answer within 14 days.

Last updated: 2026.